WARRANTY COVERAGE IS VALID ONLY WITH A COPY OF THE ORIGINAL RECEIPT

For products purchased at a Castle X Dealer or other eCommerce platforms: Please contact the dealership where you purchased your product to start the warranty inspection process. Castle products purchased on Amazon, eBay, or any other online sales channel/website must have warranty service arranged through the online dealer they were purchased from – Please contact them directly.

For products purchased on CastleSales.com:
All Warranty Inspections MUST be mailed to Castle for processing – We cannot accept any hand-delivered warranty items that are brought directly to our business address. The warranty inspection process follows a strict order which starts with our receiving department, then follows the flow to inspection/repair/replacement, and finally mailing it back to you at the requested address. We absolutely cannot accept hand-delivered items.

The following items are not covered by any Castle Warranty:
T-Shirts, Sweatshirts, Baseball Hats, and Beanies.

CASTLE 1-YEAR WARRANTY:
All Castle products with an attached Castle Warranty/Registration hang tag purchased from an authorized Castle Dealer are covered by the following product warranty for one year from the date of purchase:

Castle products are fully warranted to the original owner against defects in materials and workmanship for one year. If this product fails within the first year due to a manufacturing defect, we will either repair or replace it upon our inspection. This warranty does not cover failure due to customer negligence, improper care, accidents or normal wear and tear. All coverage under this warranty is void if any modifications, changes or alterations have been made to the product. Repaired or replaced products are covered for the remainder of the original warranty only. Please retain the following information with proof of purchase; product name and date purchased.

CASTLE 3-YEAR WARRANTY:
Select Castle products with an attached Castle 3-YEAR
Warranty/Registration hang tag and purchased at an Authorized Castle Dealer are covered by the following product warranty for three years from the date of purchase:

Castle products are fully warranted to the original owner against defects in materials and workmanship for three years. If this product fails within the first three years due to a manufacturing defect, we will either repair or replace it upon our inspection. This warranty does not cover failure due to customer negligence, improper care, accidents, or normal wear and tear. All coverage under this warranty is void if any modifications, changes, or alterations have been made to the product. Repaired or replaced products are covered for the remainder of the original warranty only. Please retain the following information with proof of purchase; product name and date purchased.

CASTLE X HELMETS 2-YEAR/5 YEAR WARRANTY:
Castle hereby extends a limited warranty to the purchaser of Castle helmets that the helmet is free of defects in material & workmanship.

COVERAGE: This warranty is applicable for manufacturer’s defects only and is good for two years from the date of purchase (5 years applicable to CX950 and CX950 V2 models ONLY). It does not apply to any problems arising out of the wearer’s misuse, negligence, modifications, accident, etc.

Electric Shields:
Electric shields carry a one-year manufacturer warranty.

FULMER WARRANTY:
Fulmer offers a 2-year limited warranty for manufacturer’s defects on helmets and a 2-year limited warranty on apparel.

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DISCLAIMER: Any warranty of merchantability and any implied warranty are hereby expressly disclaimed. In addition, Castle shall not be liable for any consequential damages.

PROCEDURE: In order to receive a warranty inspection on your product, please fill out the WARRANTY INSPECTION FORM below to start your warranty return inspection process on all valid items in need of warranty repair.

You are responsible for return shipping costs to Castle. We highly recommend shipping your return with a carrier that provides tracking and insurance as Castle assumes no responsibility for packages lost in shipping. We will return your package to you at our expense.

IMPORTANT:
All Warranty Inspections MUST be mailed to Castle for processing – We cannot accept any hand-delivered warranty items that are brought directly to our business address. The warranty inspection process follows a strict order which starts with our receiving department, then follows the flow to inspection/repair/replacement, and finally mailing it back to you at the requested address. We absolutely cannot accept hand-delivered items.

Before sending your product to Castle for warranty inspection:
1. Product(s) must be washed before returning it to Castle for inspection. Unwashed garments will be returned at your expense without being repaired. Washing instructions can be found on the care tags located inside each garment.
2. Mark any areas of concern with tape or a sticker of some sort. This action will assist us in addressing the correct problem.

Some items that would not be covered under warranty are:
• Rips, cuts, or burns
• Normal, or excessive wear and tear
• Fading
• Damage (such as bleeding) resulting from improper washing
• Damage from solvents or adhesives
• Product with any modifications or alterations
• Any damage that is not a result of faulty materials or manufacturing

Reasons your product will be sent back to you at your expense:
1. It arrives unwashed
2. It arrives without an approved RA Number generated from the form below
3. Inspection determines that the reason listed for the warranty inspection is NOT covered under our warranty
If your product needs to be sent back to you for reasons #1, #2, or #3 listed above, we will contact you and request prepayment of return shipping and handling costs to you.

Turnaround time is very quick – We typically inspect & repair products the day we receive them (during normal business days only) and ship the products back to you the next day. This turnaround time may vary due to the time of year or the difficulty of the repair(s). We ship from Green Bay, Wisconsin – Your return time partially depends on your distance from Green Bay.

SEND CLEAN PRODUCTS ONLY!
If the product you send in is covered in pet hair, is dirty, or is not clean – we will send it back to you not inspected. We will ONLY inspect and repair clean products – Please do not send in dirty products.

Warranty Inspection Requests

Warranty coverage is valid only with a copy of the original receipt. Your warranty RA number expires in 30 days. No exceptions.

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