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Incorrect Address or Zip Code Issues

 

If you run into an “incorrect address” issue, this usually revolves around a new or rural address and the Zip+4 Zip Code.

Here are some quick tips to help your order process:


  • If a message pops up that says “That Address Is Not Valid”, you can click the message circled in green below that says “click here to certify that the address is correct.

  • If you live in a rural area that DOES NOT have a Zip+4 Zip Code, simply enter your zip code and add “-1111” for the required “+4” part of the zip code – then click the message circled in green below that says “click here to certify that the address is correct.

  • This is a rare situation, and this process should advance your order to the billing page.

  • If this process does not work for you, please fill out the customer support form at: https://www.castlesales.com/contact-us/


 

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