— Frequently Asked Questions —
Where is my nearest Authorized Castle Dealer?
Does Castle ship to Canada?
What is your return policy?
How do I return an item?
How do I contact Castle if I have a question?
Do you have a Customer Service phone number?
How can I track my order or check my shipping status?
What is your Warranty Policy? How do I submit something for a Warranty Claim?
How can I get some Castle stickers?
What is your policy regarding sale prices?
What is your shipping policy?
What are your shipping rates?
What is the estimated shipping time to my location?
Is Castle hiring Sales Reps?
How do I become an Authorized Castle Dealer?
I’m a Castle Dealer, how do I log in?
How do I sign up for your email list?
How do I register my new Castle product?
What are your Terms & Conditions?
Warning for California Residents
What if my question is not answered here?
– What if my question is not answered here?
Please contact us using the “Contact Us” link or by clicking here. We will answer your question as promptly as we can. Please keep in mind that we are open normal business hours M-F, we will respond as soon as possible once we return.
– Does Castle ship to Canada?
Unfortunately, we don’t ship to Canada and cannot accept Canadian billing addresses for credit card payments. We have several Authorized Dealers that do ship to Canada. Please check out www.canadiantire.ca, www.denniskirk.com or www.upnorthsports.com.
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– What is your return policy?
14 Day Return Policy
Purchases made directly through CastleSales.com have a 14 day return period, from the date of purchase. The product must be unworn, in new, re-sellable condition, have the tags still attached, be a current model, and must be clean (No pet hair or cigarette odors, etc). If it does not meet all of these conditions, it will be refused and customer service will notify you. If your return is refused, you will be responsible for payment of all shipping costs to ship it back to you. If you have any question about whether or not your return will be accepted, contact us before sending it.
• For purchases made in December: You can request a return on eligible purchases made in December through December 31st, or 14 days after the sale date, whichever is longer.
**All Sales Are Final on Clearance Priced Items (this applies to items that are tagged “Clearance” only) – No Returns or Refunds – No Exceptions.**
See product descriptions for return exclusions and details.
We do not do “exchanges” — Only “returns”. If you need a different size or color, you can return the incorrect item (you must obtain a RA number to do so – See below) and will be refunded according to our return policy for it. You can then purchase the correct item at any time.
Refused Shipments: A $25 service charge plus any shipping cost is applied to any refused shipments.
ALL purchases made at an Authorized Castle Dealer MUST be returned to the dealer where they were purchased.
– How do I return an item?
Returns require a Return Authorization Number. If you would like to return an item you bought on CastleSales.com, fill out the form on this page with all of the required information in addition to the reason for requesting the return. Once we receive the information, we will create a Return Authorization and will email confirmation of the Return Authorization to you along with the RA number and the shipping address to send the return. Issuance of a Return Authorization does not guarantee acceptance of the return, the item still must meet all the conditions specified in our return policy to be accepted as a return. No returns will be accepted without a Return Authorization. Shipping costs are non-refundable.
**PLEASE** – Check your “Spam” folder for response emails from “(example)@CastleSales.com” – We frequently hear from customers that they did not receive a reply from us, but after checking their “Spam” folder – They find the emails we sent!
The customer is responsible for all return shipping costs to Castle. We highly recommend shipping the package with a carrier that provides tracking and insurance as Castle assumes no responsibility for packages lost in shipping.
Refused Shipments: A $25 service charge plus any shipping cost is applied to any refused shipments.
– How do I contact Castle if I have a question?
All customer service is handled through our dedicated customer support system. For the fastest answers and the quickest response, please contact us by using this form: Click here
– Do you have a Customer Service phone number?
All customer service is handled through our dedicated online customer support system. For the FASTEST service, please contact us by using this form: Contact Us
– How can I track my order?
We email tracking numbers as soon as they are generated by the carrier (usually within 24 hours of your order). You can also check your shipping status using our “Account” feature. If you have ordered through CastleSales.com, Click here to set up and access your account.
– What is your policy regarding sale prices?
Sale prices are not applicable to previous or future purchases. Our pricing is subject to change at any time, this includes sale pricing being applied or removed at our discretion without warning.
– What is your shipping policy?
All orders placed by 1PM CST on normal business days (Monday through Friday, excluding holidays and weekends) will usually be shipped within 72 hours. Holidays will impact shipping also and may delay shipping an additional 48 hours. Sometimes an order will not be available to ship because it is out of stock or sold out; If this happens, we will notify you via email. Out of stock situations increase as the season progresses. ALL orders over $500 will be shipped with Signature Required.
We ship to the exact address as you enter it as your “Shipping Address”, please make sure you enter the correct address as Castle will not be held responsible for entry errors. Confirm that the shipping address is correct – please contact us immediately if it is not. After your order leaves Castle, the delivery address can not be changed. Castle is not responsible for shipments that are sent to an address the buyer enters incorrectly.
Castle uses UPS, Fedex, and Spee-Dee Delivery for shipping all orders, and we currently only ship to the Lower 48 in the USA.
Some shipping exclusions apply. Oversized products/large orders will have increased shipping costs (customer service will contact you prior to shipment) and will ship Standard Ground only.
– Holiday Shipping Schedule
Peak-season service guarantees:
The guarantee is suspended for UPS Ground and UPS Standard shipments picked up or scheduled for delivery between Nov. 27–Dec. 3 and Dec. 18–Dec. 24.
For further details, visit ups.com for the UPS Tariff/Terms and Conditions. Service guarantees are subject to change.
– What are your shipping rates?
$0-$98.99 Order Total – $9.95
$99 & Up Order Total – Free Shipping
2 Day:(Please check the Shipping Time Map below, you may already be in a 2 Day shipping area)
$0-$98.99 order total —– $59.95
$99-$199.99 order total – $89.95
$200 & Up order total —– $129.95
We do not offer Next Day shipping
– What is the estimated shipping time to my location?
Please click on the map below for a larger view.
– How can I get some Castle stickers?
Send a self-addressed stamped envelope to the following address, along with $2, and we will return four Castle stickers:
c/o Sticker Request
P.O. Box 10417
Green Bay, WI 54307
Castle decals are available for purchase here as well: click here.
– What are your Terms and Conditions?
Castle Sales Co., Inc. provides our site and services to you subject to the following terms & conditions (“Terms and Conditions”). Please read the following terms and conditions carefully before using our site. If you do not agree to these terms and conditions, please do not use our site. By using or accessing CastleSales.com, you signify that you have read, understand and agree to be bound by these Terms and Conditions.
All content included on this site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Castle Sales Co., Inc. and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Castle Sales Co., Inc., with copyright authorship for this collection by Castle Sales Co., Inc. and protected by international copyright laws. Any use, reproduction, distribution, display, or transmission of the content of this site is strictly prohibited.
Castle Sales Co., Inc. trademarks and trade address may not be used in connection with any product or service that is not Castle Sales Co., Inc. All other displayed trademarks not owned by Castle Sales Co., Inc. that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Castle Sales Co., Inc.
3- Site Access
Castle Sales Co., Inc. grants you access for personal use of this site, not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Castle Sales Co., Inc. This does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Castle Sales Co., Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information of Castle Sales Co., Inc. without express written consent. Any unauthorized use terminates the permission granted by Castle Sales Co., Inc.
This site and the materials and products in this site are provided by Castle Sales Co., Inc. on an “as is” and “as available” basis. Castle Sales Co., Inc. makes no representations or warranties of any kind express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Castle Sales Co., Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Castle Sales Co., Inc. does not warrant that this site, its servers, or e-mails sent from Castle Sales Co., Inc. are free of viruses or other harmful components. Castle Sales Co., Inc. will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Castle Sales Co., Inc. does not make any warranties regarding the use of the materials in this site in terms of their accuracy or otherwise. The above limitations may not apply to you, and you may have additional rights.
5- Applicable Law
By visiting our site, you agree that the laws of the state of Wisconsin, and the United States without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Castle Sales Co., Inc.
6- Changes to this Statement
We reserve the right to make changes to our site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
7- Product Descriptions
Castle Sales Co., Inc. attempts to be as accurate as possible. However, Castle Sales Co., Inc. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Castle Sales Co., Inc. itself is not as described, your sole remedy is to return it in a new, unused condition.
8- Prices are subject to change without notice at any time. Discounted pricing cannot be applied to prior purchases. We do not price match or refund for prior purchases.
Effective October 10, 2019
This Privacy Notice (the “Privacy Notice”) describes how Castle Sales Company, Inc. and our associated entities collect, use, and share your information. Along with Castle Sales Company, Inc., this Privacy Notice applies to Castle, Castle X, Castle Streetwear, Castle Helmets and Castle Eyewear. (collectively, “Castle Sales” or ”we”, “our,” or “us”).
This Privacy Notice applies to your use of Castle Sales’ websites, our mobile applications, and all other digital and online services provided by Castle Sales (collectively, the “Services”) and describes our privacy practices relating to the Services. It does not apply to information collected by Castle Sales offline, or to third party websites, applications, or services (including any other affiliates’ or organizations not named above).
1. Contact Information and Data Protection Officer
Castle Sales Co., Inc
PO Box 10417
Green Bay, WI 54307-0417
If you have any comments or questions about how we collect and use your personal data, communications can be directed to our postal address or via email: [email protected]
European Union or EEA Member States We have appointed a Data Protection Officer who is responsible for overseeing questions about this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our Data Protection Officer using the details set out below.
Data Protection Officer
Email: [email protected]
2. Applicability & Eligibility
We need to process your personal data to operate our organization and provide you with certain Services. Before accessing, using, or interacting with the Services you should carefully review the terms and conditions of this Privacy Notice. Your use of the Services is further governed by our Terms of Service, which is also incorporated into your agreement with Castle Sales by this reference.
By accepting our Privacy Notice and Terms of Service, you are confirming that you have read and understood these policies, including how and why we use your information. If you don’t want us to collect or process your personal data in the ways described in this Privacy Notice, you should not use the Services. Please note we are not responsible for the content or the privacy policies or practices of any third party organization or service.
The Services are not directed to children under the age of 16. You may not use the Services if you are under the age of 16. If you are under the age of 18, you should not provide any information on our Services.
3. Information Collection, Use & Sharing
Castle Sales collects information about you and your use of the Services through various means, including when you provide information to us and when we automatically collect information about you when you access, use, or interact with the Services. Such processing is performed to provide you with the Services. In some instances, you may be able to choose what information to provide, but sometimes we require certain information for you to use and for us to provide you the Services.
Where we process your information on the basis of consent, we will clearly obtain your opt-in consent. Where given, you may withdraw your consent at any time by contacting us at [email protected] Where we process your information on the basis of legitimate interests, we do so where the processing is necessary for your legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.
The types of information Castle Sales may collect about you include:
3.1 Information You Provide To Us:
We generally process information you provide to us on the legal basis of Castle Sales’ legitimate interests in performing the function or service you requested. Where appropriate, we may rely on alternate legal bases, such as your consent to certain types of processing.
Account Information: Certain Services users may register for an account (a “Services Account”). We do not require you to register to use our Services. However if you do register a Services Account, you will gain access to those areas and features of the Services that require registration. Castle Sales will collect certain information about you in connection with your registration for a Services Account, which may include personal data and other information such as a username and password.
Payment Transaction Information: We may collect and store information related to purchases of the Services. You may be required to provide certain information to complete payments via the Services, including your credit or debit card number, card expiration date, CVV code, and billing address (collectively, “Payment Information”), along with your name and billing, delivery and shipping address, to complete payment transactions through certain services. Castle Sales stores your encrypted Payment Information in compliance with the industry standards.
Please note Castle Sales does work with Service Providers (as defined below) to handle payment transactions. You are subject to the Privacy Policies and Terms and Conditions of our Service Providers when utilizing a third party service through Castle Sales’ Services. Please review the Service Providers’ Privacy Policies and Terms and Conditions before using their services.
Correspondence Information: If you sign up, email us, subscribe to our blog, newsletters, sweepstakes, or mailing lists, we may keep your message, email address, and contact information to respond to your requests, provide the requested products or Services, and to provide notifications or other correspondences to you.
If you do not want to receive communications from us in the future, please let us know by sending us an e-mail requesting the same to [email protected] or by following the unsubscribe instructions found in any e-mail we send.
If you supply us with your postal address, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by contacting us at [email protected] or by calling our phone number provided above.
Please note requests to remove your email address from our lists may take some time to fulfill. We may also still contact you as needed to provide important announcements or notifications regarding the Services.
Sponsorship Information: Users may have the option to fill out an application for sponsorship via the Services, thus, we may collect your personal data such as your first and last name, email, phone number, address, resume, and age to assist with sponsorship requests.
Event Registration: If you register at one of our events, Castle Sales and our partners may send you emails or other correspondence.
Promotions & Sweepstakes Information: If you register for our promotions or sweepstakes, Castle Sales and our partners may send you emails or other correspondence regarding the contest for which you registered, and other contests, promotions, and sweepstakes.
Support Information: You may provide information to us via a support request submitted through the Services. We will use this information to assist you with your support request and may maintain this information to assist you or other users with support requests. Please do not submit any information to us via a support submission, including confidential or sensitive information that you do not wish for Castle Sales or our Service Providers to have access to or use in the future.
Form Information: We may use forms to request certain information from you on the Services, such as your contact information to assist with contacts or service requests. This information may include personal data.
3.2 Information We Collect Automatically:
We use automatic data collection and analytics technologies to collect aggregate and user-specific information about your equipment, domain name, patterns of use, communication data and the resources that you access and use on the Services, including your IP address, browsing and navigation patterns. This information is used to improve our Services.
We generally process information collected automatically on the legal basis of Castle Sales’ legitimate interests in assessing the use of its Services. Where appropriate, we may rely on alternate legal bases, such as your consent to certain types of processing.
Information we collect automatically through your use of the Services includes:
Social Login Data: Certain Services may allow you to log in using social media accounts, such as those available via Facebook, Twitter, and Google. For those Services users that choose social login, Castle Sales may receive information from your social account which makes it easier for you to create a Services Account or login, such as your email address. We currently also collect first name, last name, and profile photos for all social logins, as well as gender and birthdate from those using Facebook as a social login. We use the information to help you connect and share public content with your friends and followers, to register you for a Services Account, and to contact you via our newsletters if you opt-in.
IP Addresses: We automatically collect the IP addresses of users of certain Services, such as website visitors, those that log in to the Services, and those who post messages to the communities and forums. We process this information on the basis of our legitimate interests in protecting the Services and providing the Services to you.
Unique Identifiers: When you use or access the Services, we may access, collect, monitor, store on your device, and/or remotely store one or more “Unique Identifiers,” such as a universally unique identifier (“UUID”). A Unique Identifier may remain on your device persistently, to help you log in faster and enhance your navigation through the Services. Some features of the Services may not function properly if use or availability of Unique Identifiers is impaired or disabled.
Analytics Information: We use data analytics to ensure site functionality and improve the Services. We use analytics software to allow us to understand the functionality of the Services on your phone. This software may record information such as how often you use the Services, what happens within the Services, aggregated usage, performance data, app errors and debugging information, and where the Services were downloaded from. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the mobile application.
Log File Information: When you use our Services, we may receive log file information such as your IP address, browser type, access times, domain names operating system, the referring web page(s), pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information. We receive log file data when you interact with our Services, for example, when you visit our website, sign into our Services, or interact with our email notifications. Castle Sales uses log file data to provide, understand, and improve our Services, and to customize the content we show you. Castle Sales may link this log file to other information Castle Sales collects about you via the Services.
Public Information: Castle Sales may also collect information about you from publicly available sources. Information you make publicly available in any public or open forum, such as on a social network, may be considered public information for the purposes of this Privacy Notice, and may be accessed and collected by Castle Sales. Please be aware that any content or information you share with or provide to third parties using or related to your use of the Services are neither private, nor confidential. Castle Sales is not responsible for any content or information you post or share with third parties. If you do not wish for certain information to be public, please do not share it publicly.
3.3 Information Use
Castle Sales uses the information we receive about you for the purposes described in this Privacy Notice. We generally process personal data received about you through our Services on the legal basis of Castle Sales’ legitimate interests in providing the Services and their functionality to you where such processing is necessary for the purposes of the legitimate interests pursued by Castle Sales or by our Service Providers related to the Services. Where appropriate, we may rely on alternate legal bases, such as your consent to certain types of processing.
Castle Sales will generally use your information in the following circumstances on the legal basis of legitimate interests to provide the Services requested:
Providing and Improving Our Services: We may use your information to improve and customize our Services, including sharing of your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are being used, and to explore and unlock ways to develop and grow our business. It is also necessary to allow us to pursue our legitimate interests in improving our Services, efficiency, interest in Services for users and obtaining insights into usage patterns of our Services. We use your information to provide and improve the Services and our products, to provide and service Services Accounts, for billing and payments, for identification and authentication, for targeted online and offline marketing including through tools like Facebook Custom Audience and Google Customer Match, to contact users or interested parties, and for general research and aggregate reporting.
Keeping Our Services Safe And Secure: We may also use your information for safety and security purposes, including sharing of your information for such purposes, and we do so because it is necessary to pursue our legitimate interests in ensuring the security of our Services, including enhancing protection of our community against spam, harassment, intellectual property infringement, crime, and security risks of all kind.
Google Analytics Website Reporting Service
Castle Sales uses Google Analytics remarketing codes to log when users view specific pages or take specific actions on our website, enabling us to provide targeted advertising to users. If you do not wish to receive targeted advertising from Castle Sales, you can opt out by using the Google Advertising Preferences page.
Cookies from third parties may be used to collect types of user data such as IP addresses and cookie identifiers for internet based advertising. That data may be used by third parties to target advertising on other sites. To opt out of receiving internet based advertising, go to the Digital Advertising alliance opt-out site www.aboutads.info or the Network Advertising Initiative opt-out site at www.networkadvertising.org/choices. For those in Europe, visit the European Interactive Digital Advertising Alliance opt out site at www.youronlinechoices.com.
3.4 Information Sharing
When you access or use the Services, we collect, use, share, and otherwise process your personal data as described in this Privacy Notice.
European Union or EEA Member States
If you are located in the European Union or EEA Member States, Castle Sales will not share, sell, rent, or otherwise disclose your personal data to third parties without your express consent.
Outside of the European Union or EEA Member States
Castle Sales will not share, sell, rent, or otherwise disclose your private personal data to third parties without your consent or another valid legal basis permitted by law. Castle Sales will share your information in the following circumstances on the legal basis of the legitimate interests of providing the requested Services:
Within Castle Sales: We may share and process information internally within Castle Sales and with our subsidiaries and affiliates. Castle Sales’ personnel may have access to your information as needed to provide and operate the Services in the normal course of business. This includes information regarding your use and interaction with the Services.
Service Providers: Castle Sales works with various organizations and individuals to help provide the Services to you (“Service Providers”), such as website and data hosting companies and companies providing analytics information, like Google Analytics. Castle Sales needs to engage such third-party Service Providers to help us operate, provide, and market the Services. These third parties have only limited access to your information and may use your information only to perform these tasks on our behalf. Information we share to our Service Providers may include both information you provide to us and information we collect about you, including personal data and information from data collection tools like cookies, web beacons, and log files.
Castle Sales takes reasonable steps to ensure that our Service Providers are obligated to reasonably protect your information on Castle Sales’ behalf. If Castle Sales becomes aware that a Service Provider is using or disclosing information improperly, we will take commercially reasonable steps to end or correct such improper use or disclosure.
We share personal data with our Service Providers on the legal basis of Castle Sales’ legitimate interests in providing you with the Services. Our engagement of Service Providers is often necessary for us to provide the Services to you, particularly where such companies play important roles like helping us keep our Services operating and secure. In some other cases, these service providers aren’t strictly necessary for us to provide the Services, but help us make it better, like by helping us conduct research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make our Services better.
Business Transactions: Castle Sales may purchase other businesses or their assets, sell our business assets, or be involved in a bankruptcy, merger, acquisition, reorganization or sale of assets (a “Business Transaction”). Your information, including personal data, may be among assets sold or transferred as part of a Business Transaction. In some cases, Castle Sales may choose to buy or sell assets. Such transactions may be necessary and in our legitimate interests, particularly our interest in making decisions that enable our organization to develop over the long term.
Safety and Lawful Requests: We may be required to disclose Services user information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. We generally do not disclose user information unless we have a good faith belief that an information request by law enforcement or private litigants meets applicable legal standards. We may share your information when we believe it is necessary to comply with applicable laws, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Services or using Castle Sales’ name, or to protect the safety of any person. This may include sharing information with other companies, lawyers, agents, or government agencies. Nothing in this Privacy Notice is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.
Aggregated Non-Personal Data: We may disclose aggregated, non-personal data received from providing the Services, including information that does not identify any individual, without restriction. Castle Sales may share demographic information with business partners, but it will be aggregated and de-personalized, so that personal data is not revealed.
4. Public Forums & Community
Castle Sales offers various communities and forums across the Services. We offer several features that allow users to connect and communicate in public or semi-public spaces as part of these Services. You don’t have to use these features, but if you do, please use common sense and good judgment when posting in these community spaces or sharing your personal data with others through the Services.
Please be aware that any personal data that you choose to submit there can be read, collected, or used by others, or could be used to send unsolicited messages to you. We may engage certain third parties and Service Providers to assist in providing community services to you and, in the context of that relationship, we need to share some of your information with such third parties in order to provide that service. Castle Sales generally does not control or remove content from public Services spaces, and your posts may remain public after your account is closed. You are responsible for the personal data that you choose to post in public Services spaces.
Please also note we may automatically collect certain information about you when you browse or post to the communities and forums, such as your computer’s IP address or a device identification number.
5. Your Rights & Choices Regarding Your Information
5.1 Your Rights
Castle Sales seek to ensure all individuals are provided with the rights mandated by their governing jurisdiction. Not all of the rights discussed in this Privacy Notice will apply to each individual data subject and may not apply to you depending upon your jurisdiction.
You may benefit from a number of rights in relation to your information that we process. Some rights apply only in certain limited cases, depending on your location. If you would like to manage, change, limit, or delete your personal data, you can do so by contacting us. Upon request, Castle Sales will provide you with information about whether we hold any of your personal data. In certain cases where we process your information, you may also have a right to restrict or limit the ways in which we use your personal data. In certain circumstances, you also have the right to request the deletion of your personal data, and to obtain a copy of your personal data in an easily accessible format.
To the extent that such rights are mandated by the laws applicable to the individual data subject, such as all data subjects residing in the European Union (“EU”), the following rights may apply: the right to access (GDPR, Article 15); the right to rectification (GDPR, Article16); the right to erasure (GDPR, Article 17); the right to restrict processing (GDPR, Articles 18); the right of object (GDPR, Article 21); and if applicable, the right to data portability (GDPR, Article 20). You may also have a right to lodge a complaint with an appropriate data privacy regulatory authority (GDPR, Article 77).
If we process your information based on our legitimate interests as explained in this Privacy Notice, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your data for direct marketing purposes, you can always object using the unsubscribe link in such communications or changing your account settings.
Where you have provided consent to certain data processing, you have the right to withdraw that consent at any time by contacting Castle Sales at: [email protected] A withdrawal of consent will not affect the validity of our use of your personal data up until the point you have withdrawn your consent.
If you no longer wish to use the Services or receive service-related messages (except for legally required notices), then you may contact us using the information above.
5.2 Access To The Information Castle Sales Has Collected About You
Castle Sales provides certain tools and settings within the Services to help you access, correct, delete, or modify your personal data associated with the Services. Castle Sales welcomes you to contact us regarding the information we have collected about you, including regarding the nature and accuracy of the data that has been collected about you, to request an update, modification, or deletion of your information, to opt-out of certain Services uses of your information, or to withdraw any consent you may have granted to Castle Sales.
Please note requests to delete or remove your information do not necessarily ensure complete or comprehensive removal of the content or information posted, and removed information may persist in backup copies indefinitely. Please note that if you choose to delete your information or opt-out of the collection and use of your information, you understand that certain features, including but not limited to access to the Services, may no longer be available to you.
5.3 Data Retention
Castle Sales will retain your information only for as long as is necessary for the purposes set out in this Privacy Notice, for as long as an account is active, as described in this Privacy Notice, or as needed to provide the Services to you. Castle Sales will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this Privacy Notice. In addition, Castle Sales sellers may also be required to retain and use your information in order to comply with certain legal obligations. We also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods. We may delete your personal data from our systems as part of a data retention plan. Following termination or deactivation of a Services Account, Castle Sales may retain your information and content for a commercially reasonable time for backup, archival, and audit purposes.
5.4 Opting-Out Of Communications From Castle Sales
Users may opt-out of receiving certain communications from Castle Sales by unsubscribing here, following the unsubscribe process described in an email communication, or by contacting us using the contact information provided above. However, please note you may not opt-out of certain Services-related communications, such as account verification, changes or updates to features of the Services, or technical and security notices.
5.5 Do Not Track
Castle Sales does not currently employ a process for automatically responding to “Do Not Track” (DNT) signals sent by web browsers, mobile devices, or other mechanisms. Per industry standards, third parties may be able to collect information, including personal data, about your online activities over time and across different websites or online services when you use Services. You may opt out of online behavioral ads at http://www.aboutads.info/choices/. You also may limit certain tracking by disabling cookies in your web browser.
6. Information Security
The security of your personal data is important to us. Castle Sales takes reasonable efforts to secure and protect the privacy, accuracy, and reliability of your information and to protect it from loss, misuse, unauthorized access, disclosure, alteration and destruction. Castle Sales implements security measures as we deem appropriate and consistent with industry standards. As no data security protocol is impenetrable, Castle Sales cannot guarantee the security of our systems or databases, nor can we guarantee that personal data we collect about you will not be breached, intercepted, destroyed, accessed, or otherwise disclosed without authorization. Accordingly, any information you transfer to or from Services are provided at your own risk.
Please do your part to help us keep your information secure. Services Account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services. You are responsible for maintaining the confidentiality of your password and Services Account, and are fully responsible for all activities that occur under your password or Services Account. Castle Sales specifically reserves the right to terminate your access to the Services and any contract you have with Castle Sales related to the Services in the event it learns or suspects you have disclosed your Services Account or password information to an unauthorized third party.
7. Additional Provisions Regarding The Services & Your Information
7.1 Transfer And Storage Of Your Information
The United States, European Economic Area (“EEA”) Member States, and other countries all have different laws relating to privacy and data protection. When your information is moved from your home country to another country, the laws and rules that protect your personal data in the country to which your information is transferred may be different from those in the country in which you live. For example, the circumstances in which law enforcement can access personal data may vary from country to country. In particular, if your information is in the United States, it may be accessed by government authorities in accordance with U.S. law.
Please be advised information Castle Sales collects about you via the Services may be transferred, processed and/or accessed by us in the United States, or another country where we, or our Service Providers operate. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal data, may differ from those that apply in the country in which you reside. If you are located outside the United States and choose to allow us to collect information about you, please be aware that Castle Sales may transfer your personal data to the United States and process and store it there. We will transfer personal data only to those countries to which we are permitted by law to transfer personal data, and we will take steps to ensure that your personal data continues to enjoy appropriate protections.
7.2 Processing Necessary For The Performance Of The Contract
7.3 Safely Using Castle Sales’ Services
Despite Castle Sales’ safety and privacy controls, we cannot guarantee the Services are entirely free of illegal, offensive, or otherwise inappropriate material, or that you will not encounter inappropriate or illegal conduct from other users when using the Services. You can help Castle Sales by notifying us of any unwelcome contact by contacting us using the information below.
7.4 Your California Privacy Rights
Under California Civil Code Section 1798.83 (known as the “Shine the Light” law), Castle Sales’ Services users and customers who are residents of California may request certain information about our disclosure of personal data during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the address below or at [email protected] with “Request for California Privacy Information” on the subject line and in the body of your message. We will comply with your request within thirty (30) days or as otherwise required by the statute. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
8. Changes to Our Privacy Notice
Castle Sales may modify this Privacy Notice from time to time. The most current version of this Privacy Notice will govern our use of your information and will be located here. You may contact us to obtain prior versions. We will notify you of material changes to this policy by posting a notice at the Services or by emailing you at an email address associated with your Services Account, if applicable, and provide an “at a glance” overview of any changes.
– Warning for California Residents
What is Proposition 65? Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposures to these chemicals. To find out more, visit https://www.p65warnings.ca.gov.