Return Request • Castle X • We Know Snow

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Return Request Form

All Sales Are Final on Clearance Items (this applies to items that are tagged “Clearance” ONLY); No Returns or Refunds.

• Castle products purchased online (via Amazon, eBay, or any other online sales channel) must be returned to the dealer they were purchased from. Please contact them directly.

• See product descriptions for return exclusions and details.

• Check your “Spam” folder for response emails from CastleSales.com.

• We do not do “exchanges” — Only “returns”.

• If you need a different size or color, you can return the incorrect item (you must obtain a RA number to do so – Fill out the form below to request one). You will be refunded according to our return policy.

To avoid an “Out-Of-Stock” situation on the size / color you need:

• First: Purchase the size & color you need directly through CastleSales.com

• Second: Fill out the form below to return the item you bought directly through our website

Purchases made directly through CastleSales.com have a 14 day return period from the date of purchase (exclusions listed below).

• For purchases made in December: You can request a return on eligible purchases made in December through December 31st, or 14 days after the sale date, whichever is longer.

• The product must be unworn and in new, re-sellable condition, have the tags still attached, and must be a current model.

• Any returns that don’t meet these conditions will be subject to refusal or a restock fee. NO used products are eligible for refund.

• Clearance tagged items are not returnable; See product descriptions for return exclusions and details.

• Buyer is responsible for all shipping costs for a return. Please remember that shipping costs are non-refundable.

• Returns cannot be dropped off at our location.

You can create an account to check your past orders by clicking here

All fields are required and must be filled in.

Email*
Enter Email Confirm Email
Name*
First Last
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Purchase Order / Receipt Number*
Date of Purchase*
Date Format: MM slash DD slash YYYY
Product to Return - Name, Part Number, and Size*
Reason for Return - Too Big or Small, etc*
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