Castle products purchased online (via Amazon, eBay, or any other online sales channel) must be returned to the dealer they were purchased from - Please contact them directly.
- See product descriptions for return exclusions and details.
- Check your “Spam” folder for response emails from
- We are not able to process “exchanges”, we can only process “returns”. If you need a different size or color, you can return the incorrect item (you must obtain an RA number for a return – Fill out the form below to request one).
- You will be refunded according to our return policy.

To avoid an “Out-Of-Stock” situation on the size / color you need:
First: Purchase the size & color you need directly through
Next: Fill out the form below to return the item you bought directly through our website

Return Period:
Purchases made directly through have a 14 day return period from the date of purchase (exclusions listed below).

Purchases made in December:
You can request a return on eligible purchases made in December through December 31st, or 14 days after the sale date, whichever is longer.

Return Eligibility:
1. The product must be unworn and in new, re-sellable condition, have the tags still attached, and must be a current model.
2. Any returns that don’t meet these conditions will be subject to refusal or a restock fee.
3. Used/Worn products are NOT eligible for refund.
4. Clearance tagged items are not returnable; See product descriptions for return exclusions and details.
5. Buyer is responsible for all return shipping costs.
6. Shipping costs are non-refundable.
7. Returns cannot be dropped off at our warehouse.
8. Returns MUST be New/Unworn/Clean.

If the product you are returning has pet hair on it, human hair on it, has any smoke odor, or is just dirty – we will send it back to you.

Your Account:
You can create an account to check your past orders by clicking here

Return Request Form

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