All Sales Are Final on Clearance Items (this applies to items that are tagged “Clearance” ONLY); No Returns or Refunds – No Exceptions.
Castle products purchased online from an Authorized Castle Dealer (via Amazon, eBay, or any other online sales channel) MUST be returned to the dealer they were purchased from. Please contact them directly.
See product descriptions for return exclusions and details.**
**PLEASE** – Check your “Spam” folder for response emails from “(example)@CastleSales.com” – We sometimes hear from customers that they did not receive a reply from us, but after checking their “Spam” folder – They find the emails we sent!
Bought your gear directly through CastleSales.com and need a different size?
We do not do “exchanges” — Only “returns”.
If you need a different size or color, you can return the incorrect item (you must obtain a RA number to do so – Fill out the form below to request one) and will be refunded according to our return policy for it.
Our gear sells out quickly (and is very hard to find near the end of the season!)
To avoid an “Out-Of-Stock” situation on the size / color you need:
1- Purchase the size / color you need directly through CastleSales.com
2- Fill out the form below to return the item you bought directly through our website
Purchases made directly through CastleSales.com have a 14 day return period (from the date of purchase) – exclusions listed below. The product must be unworn, in new, re-sellable condition, have the tags still attached, and must be a current model. Any returns that don’t meet these conditions will be subject to refusal or a restock fee. NO used products are eligible for refund.
Clearance tagged items are not returnable; See product descriptions for return exclusions and details.
**Buyer is responsible for all shipping costs for a return. Please remember that shipping costs are non-refundable. SORRY, items cannot be dropped off at our location!
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**ALL fields are required, and MUST be filled in!