Order Processing:
We process and ship orders on regular business days between 9am and 3pm Central Time.
All orders placed by 1PM Central Time on normal business days (Monday through Friday, excluding holidays and weekends) will usually be shipped within 24 hours. Holidays will impact shipping also and may delay shipping an additional 48 hours. Sometimes an order will not be available to ship because it is out of stock or sold out; If this happens, we will notify you via email. Out-of-stock situations increase as the season progresses.
Please note: ALL orders over $500 will be shipped with Signature Required.
Tracking Numbers:
Tracking numbers are sent within 24 hours, Monday through Friday, excluding holidays.
We ship to the exact address that you enter as your “Shipping Address”. Please make sure you enter the correct address as we will not be held responsible for entry errors. Confirm that the shipping address is correct – please contact us immediately if it is not. After your order leaves Castle, the delivery address cannot be changed. Castle is not responsible for shipments that are sent to an address the buyer enters incorrectly.
Castle uses UPS, FedEx, and Spee-Dee Delivery for shipping all orders, and we currently only ship to the Lower 48 in the USA.
Some shipping exclusions apply.