Returns require a Return Authorization Number. If you would like to return an item you bought on CastleSales.com, fill out the form on this page with all of the required information in addition to the reason for requesting the return. Once we receive the information, we will create a Return Authorization and will email confirmation of the Return Authorization to you along with the RA number and the shipping address to send the return. Issuance of a Return Authorization does not guarantee acceptance of the return, the item still must meet all the conditions specified in our return policy to be accepted as a return. No returns will be accepted without a Return Authorization. Shipping costs are non-refundable.
**PLEASE** – Check your “Spam” folder for response emails from “(example)@CastleSales.com” – We frequently hear from customers that they did not receive a reply from us, but after checking their “Spam” folder – They find the emails we sent!
The customer is responsible for all return shipping costs to Castle. We highly recommend shipping the package with a carrier that provides tracking and insurance as Castle assumes no responsibility for packages lost in shipping.
Refused Shipments: A $25 service charge plus any shipping cost is applied to any refused shipments.