14 Day Return Policy
Purchases made directly through CastleSales.com have a 14 day return period, from the date of purchase. The product must be unworn, in new, re-sellable condition, have the tags still attached, be a current model, and must be clean (No pet hair or cigarette odors, etc). If it does not meet all of these conditions, it will be refused and customer service will notify you. If your return is refused, you will be responsible for payment of all shipping costs to ship it back to you. If you have any question about whether or not your return will be accepted, contact us before sending it.
For purchases made in December:
You can request a return on eligible purchases made in December through December 31st, or 14 days after the sale date, whichever is longer.
We are not able to process “exchanges” — Only “returns”. If you need a different size or color, you can return the incorrect item (you must obtain an RA number to do so – See below) and you will be refunded according to our return policy. You can then purchase the correct item at any time.
Refused Shipments: A $25 service charge plus any shipping cost is applied to any refused shipments.
ALL purchases made at an Authorized Castle Dealer MUST be returned to the dealer where they were purchased.