We email tracking numbers as soon as they are generated by the carrier (usually within 24 hours of your order). You can also check your shipping status using our “Account” feature. If you have ordered through CastleSales.com, Click here to set up and access your account.
Archives: Accordions
Do you have a Customer Service phone number?
All customer service is handled through our dedicated customer support system. For the FASTEST service, please contact us by using this form: Contact Us
We respond to contact form questions super-fast – If you want to leave a voice message for us at 920-520-2088, you are welcome to – but please keep in mind that it may be 3-5 day response time, and we will respond via email.
How do I contact Castle if I have a question?
All customer service is handled through our dedicated customer support system. For the fastest answers and the quickest response, please contact us by using this form: Click here
Returns: How do I return an item?
Returns require a Return Authorization Number. If you would like to return an item you bought on CastleSales.com, fill out the form on this page with all of the required information in addition to the reason for requesting the return. Once we receive the information, we will create a Return Authorization and will email confirmation of the Return Authorization to you along with the RA number and the shipping address to send the return. Issuance of a Return Authorization does not guarantee acceptance of the return, the item still must meet all the conditions specified in our return policy to be accepted as a return. No returns will be accepted without a Return Authorization. Shipping costs are non-refundable.
**PLEASE** – Check your “Spam” folder for response emails from “(example)@CastleSales.com” – We frequently hear from customers that they did not receive a reply from us, but after checking their “Spam” folder – They find the emails we sent!
The customer is responsible for all return shipping costs to Castle. We highly recommend shipping the package with a carrier that provides tracking and insurance as Castle assumes no responsibility for packages lost in shipping.
Refused Shipments: A $25 service charge plus any shipping cost is applied to any refused shipments.
Returns: What is your return policy?
14 Day Return Policy
Purchases made directly through CastleSales.com have a 14 day return period, from the date of purchase. The product must be unworn, in new, re-sellable condition, have the tags still attached, be a current model, and must be clean (No pet hair or cigarette odors, etc). If it does not meet all of these conditions, it will be refused and customer service will notify you. If your return is refused, you will be responsible for payment of all shipping costs to ship it back to you. If you have any question about whether or not your return will be accepted, contact us before sending it.
For purchases made in December:
You can request a return on eligible purchases made in December through December 31st, or 14 days after the sale date, whichever is longer.
We are not able to process “exchanges” — Only “returns”. If you need a different size or color, you can return the incorrect item (you must obtain an RA number to do so – See below) and you will be refunded according to our return policy. You can then purchase the correct item at any time.
Refused Shipments: A $25 service charge plus any shipping cost is applied to any refused shipments.
ALL purchases made at an Authorized Castle Dealer MUST be returned to the dealer where they were purchased.
Does Castle ship to Canada?
Unfortunately, we don’t ship to Canada and cannot accept Canadian billing addresses for credit card payments. We have several Authorized Dealers that do ship to Canada. Please check out www.DennisKirk.com or www.upnorthsports.com
Military and First Responder Program
CastleX is proud to offer the Military (Active, Reserves, Guard Members), Veterans, and First Responders a 10% discount year-round on www.castlesales.com
To receive your 10% discount, follow the directions below:
Active Duty, please email [email protected] from your military email address.
If you are a veteran, please email a copy of your DD214 (make sure you redact your SSN).
First Responders: Please send us an email directly from your work email address or any form of verification you’d like.
Once we receive your verification, we will activate your 10% discount
Please Note: The 10% discount is off of the full retail pricing on our website. If the product you are looking at would happen to already be on sale at 15% off, you will only receive the 15% discount, not an additional 10%.
We At Castle X Thank You For Your Service!